Shipping
How much does shipping cost?
Shipping within Germany costs €5.00 per order. Orders from €49 ship free.
Shipping to other EU countries costs €15.00 per order. Orders from €99 ship free.
Which carrier do we use?
We ship with DHL or Hermes. We choose the carrier for your parcel based on its size, weight and destination, so that your order reaches you safely and quickly. This does not change the shipping cost: the flat rate above always applies.
As soon as your parcel is on its way, you will receive a shipping confirmation by email with the tracking number and a tracking link.
When will your order arrive?
Delivery takes 2–4 working days within Germany and 2–14 working days to other EU countries. You can see the expected delivery day in the tracking.
Delivery to a DHL Packstation or post office
You can also have your order delivered to a DHL Packstation or post office (Postfiliale). We always send these parcels with DHL. Please enter the following at checkout:
- First and last name
- "Packstation" or "Postfiliale" with its number
- Your DHL Postnummer (customer number)
- Postcode and town
As soon as your parcel has arrived, DHL will notify you by email and/or text message.
Your parcel has not arrived?
Please first check the shipping status using the link in your shipping confirmation. Sometimes a parcel is left with a neighbour, at a Hermes ParcelShop or at a nearby post office. In that case you will usually find a notification card in your letterbox.
If you still cannot find your parcel, please write to us using the contact form or at info@orientcrafts.de. We will then open a trace request with the carrier.
Your parcel is damaged?
If the parcel is visibly damaged on delivery, please ask the driver to confirm the damage if possible. In any case, please get in touch with a few photos of the parcel and its contents so that we can quickly find a solution. Your statutory rights remain unaffected.