Legal guarantee
The legal guarantee applies to all goods you buy from orientcrafts. Above you see the official notice of the European Union; below you will find the same information as text.
Minimum two-year legal guarantee
Goods sold in the European Union are covered by a legal guarantee of conformity of at least two years.
You can claim your rights under the legal guarantee, for example, if the goods
- do not match the description, or
- do not function as intended.
The seller is liable
The seller is liable for any lack of conformity that existed when the goods were delivered and becomes apparent within the legal guarantee period. In that case the seller must offer you:
- free repair or free replacement,
- in some cases, a price reduction or a full refund.
Some countries have a longer legal guarantee period. For second-hand goods a shorter period may apply, but not less than one year.
What to do if the goods are faulty
- Report the problem to us as soon as possible, ideally by e-mail to info@orientcrafts.de or via our contact form.
- Provide proof of purchase, such as the invoice, the order confirmation or a bank statement.
Commercial guarantees
Sellers and producers may also offer voluntary (commercial) guarantees. These apply independently of the legal guarantee and do not limit it. A producer's commercial guarantee of durability covering the entire good at no extra cost is marked with the EU "GARAN" label.
More information
Learn more about your rights in each EU country on the European Union's website: europa.eu/youreurope/guarantees
Your 14-day right of withdrawal applies independently, see the cancellation policy.